The Floor Method

Terms of Use for The Floor Method

Effective date: August 12, 2026

These Terms are a binding agreement between you and The Floor Method LLC, a Wyoming limited liability company ("we," "us," "the Company"), owner of The Floor Method (the "Product"), covering the ebook, the website, and the app.

1. Eligibility and acceptance

You must be at least 18 years old to buy or use the Product. By purchasing or using it, you agree to these Terms. If you do not agree, do not use the Product.

2. What the Floor Method is, and is not

The Floor Method is educational content and self-tracking tools for people managing gout as a lifestyle, written peer to peer. It is not medical care, not a medical service, and not a substitute for a relationship with a licensed clinician. It is designed to run alongside your doctor's care, never in place of it. See Section 7.

3. Fees, payment, and refunds

3.1 Prices are shown at checkout. Payment is handled by a third-party processor; we do not store your full card details.

3.2 The Book (digital, one-time purchase): we offer a 60-day money-back guarantee. If you are not satisfied within 60 days of purchase, email us for a full refund. (You keep our trust either way. We would rather refund you than have you feel misled.)

3.3 The Portal (one-time): the Portal is a one-time purchase, not a subscription. Nothing auto-renews, nothing recurs, and there is no cancellation to make. Access does not expire. The same 60-day money-back guarantee applies. If we ever introduce a recurring plan, it will be a separate, clearly disclosed purchase and will never be applied to an existing one-time buyer.

3.4 The Flare Pass (30 days): a one-time payment for 30 days of Portal access. It does not renew and there is nothing to cancel. Access ends after 30 days and anything you logged is kept. The same 60-day money-back guarantee applies. If you later buy the Portal, the amount you paid for the pass is credited toward it.

3.5 Chargebacks: if you dispute a charge for a Product you accessed rather than requesting a refund through us, you remain responsible for the amount owed and reasonable costs of collection.

4. No guarantee of results

Gout and uric acid respond differently in every person, and much of it is genetic. We make no guarantee that you will reduce flares, lower your uric acid, or reach any particular number. Your results depend on your body, your effort, and factors outside anyone's control. Nothing here is a promise of a health outcome.

5. Not medical, or other professional, advice

We are not licensed medical, dietetic, mental-health, legal, or financial professionals, and nothing in the Product is medical or professional advice. The content is general education, not a diagnosis, treatment plan, or prescription for you personally.

6. Assumption of risk

Managing a health condition involves risk, and lifestyle changes affect people differently. You understand and accept that you use the Product at your own risk and that you are responsible for your own health decisions, including whether and when to seek medical care.

7. Medical emergencies and when to seek care

The Product is not for emergencies. Seek prompt medical care if it is your first suspected flare, if a joint is hot and red with fever or you feel unwell (a joint infection can mimic gout and is an emergency), if pain is severe or not improving, or for any urgent symptom. If you may be having a medical emergency, call your local emergency number.

8. Third-party products, tests, and affiliate links

The Product may mention or link to third-party items such as at-home uric acid meters or lab tests. Those are provided by their own companies under their own terms, and we do not control or warrant them. Where we have a financial relationship (for example, an affiliate commission), we disclose it. A mention is information, not a medical recommendation that a given test or product is right for you. Confirm suitability with your clinician.

9. Your content and testimonials

If you send us feedback, a review, or a testimonial, you grant us a non-exclusive, royalty-free license to use it in marketing, and you confirm it is truthful and your own. We will not fabricate, alter, or misattribute reviews. You can ask us to stop using your testimonial going forward by emailing us.

10. Intellectual property

The Product and its content are owned by the Company and protected by law. You get a personal, non-transferable license to use it for yourself. You may not copy, share, resell, sublicense, redistribute, or use the content to coach or teach others.

11. Acceptable use

Do not misuse the Product, attempt to breach its security, resell access, or use it unlawfully. We may suspend access for violations.

12. Disclaimers

THE PRODUCT IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING FITNESS FOR A PARTICULAR PURPOSE. WE DO NOT WARRANT THAT IT WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT ANY CONTENT IS COMPLETE OR ACCURATE FOR YOUR SITUATION.

13. Limitation of liability

TO THE FULLEST EXTENT ALLOWED BY LAW, THE COMPANY WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES, OR FOR ANY HEALTH OUTCOME. OUR TOTAL LIABILITY FOR ANY CLAIM IS LIMITED TO THE AMOUNT YOU PAID US FOR THE PRODUCT IN THE 12 MONTHS BEFORE THE CLAIM. Some jurisdictions do not allow certain limitations, so parts of this may not apply to you.

14. Indemnification

You agree to indemnify and hold the Company harmless from claims arising out of your use of the Product or your violation of these Terms, to the extent allowed by law.

15. Governing law and dispute resolution

These Terms are governed by the laws of the State of Wyoming. Any dispute will be resolved by binding individual arbitration, administered by the American Arbitration Association under its Consumer Arbitration Rules, seated in Sheridan County, Wyoming, except that at your election the arbitration may be held remotely or in the federal judicial district where you live, and you and the Company waive any right to a jury trial or to participate in a class action. Some consumer claims may still be brought in small-claims court.

16. Changes

We may update these Terms. Material changes take effect when posted, with the effective date updated above. Continued use means you accept the updated Terms.

17. Contact

Questions about these Terms: contact@thefloormethod.net. Mailing: The Floor Method LLC, 30 N Gould St, Suite R, Sheridan, WY 82801. (Contact by email is preferred.)